Need to change your plans? We get it, life happens. Don't worry, we're here to help.
To give you the best rates, all bookings are non-amendable. If you wish to make changes to a booking, you will need to cancel the existing booking and make a new one.
Most hotel bookings can be canceled online. We'll guide you through the process step-by-step.
Refundable bookings are refunded if canceled in time. Check the itinerary for the hotel's specific policy.
Nonrefundable bookings: Nonrefundable bookings are strictly nonrefundable. Waivers are generally not accepted except in cases of force majeure.
Go to My Trips. Select "Cancel Booking" in Manage Booking. If unable to cancel online, contact us. Hotel fees may apply.
Worried about getting your money back? We've got you covered.
We'll explain the refund process clearly so you know what to expect:
Third-party charges: Contact the third party for refunds.
Deposits and partial payments: Refunded minus fees.
Cancellation fees: MigoRewards balance used first, then credit card.
Want to check your trip details? It's easy!
We sent you a confirmation email with all the info. You can also view email or print your itinerary right from our website.
Go to My Trips to see all your bookings.
Booked without signing in? No worries. Find your itinerary here.
Can't find your itinerary number? We've got you covered.
Booking not showing up? It might take 24 hours to appear. Check your spam folder too.
Ready to start your vacation? You're almost there!
Check-in time: Please arrive anytime within the check-in window listed on your itinerary or booking page.
What to bring: Don't forget your government-issued ID.
Early or late check-in: Want to arrive early or after midnight? Give your hotel a heads up.
No-shows: Be aware that the hotel might charge you if you don't show up.
Overbookings: We do our best to avoid overbookings, but it does happen. If the hotel is overbooked and cannot accommodate your booking, we will do our best to find another place to stay that is just as good or better without any extra cost. In the event that you don’t want any of the options provided, we will cancel the booking free of charge irrespective of the existing cancellation policy.
Special requests: All special requests must be included at the time of booking and are subject to hotel availability and cannot be guaranteed.
Time to say goodbye? No worries!
Check-out time: Your check-out time is on your itinerary.
Early check-out: Need to leave early? Contact us if you've already paid or the hotel if you're paying on-site.
We hope you have a fantastic stay!
Need to figure out how to pay for your hotel? We've got you covered.
Pay in full when you book using your preferred payment method. Some taxes might be payable at the hotel depending on the hotel and jurisdiction.
Some hotels let you pay later at check-in. Check with your hotel for accepted payment methods.
Monthly installments: Coming soon!
We ask that customers contact our support team to resolve any issues before initiating a chargeback. We are committed to addressing and resolving concerns to avoid the need for a chargeback.
Having trouble with payment? Check out our troubleshooting tips.
Let us know if you have any other questions.
